Who is CCCB?

Child Care Choices of Boston (CCCB) is the Child Care Resource and Referral Agency (CCRA) for Boston, Chelsea, Winthrop, Revere and Brookline. As a CCRA, Child Care Choices of Boston provides and maintains a key role in making child care work for everyone, regardless of cultural, linguistic or ethnic background. We offer support, resources, technical assistance, training and child care expertise to families, child care providers, employers and the larger community.


Child Care Choices of Boston is committed to ensuring a positive future for children and their families in the greater Boston area by:

  • Promoting informed parental choices
  • Facilitating the provision of quality early childhood services through support to providers, consumers, the public and private sector communities
  • Advocating for accessible, affordable, quality child care for children of all abilities, income, cultural, religious, linguistic and ethnic backgrounds.


CCCB has been providing various child care services to the city of Boston since 1991. Since March 1999, CCCB extended that service to cover four additional areas, which include Chelsea, Revere, Winthrop and Brookline. CCCB formed a partnership with the Community Action Program Inter-City in Chelsea (CAPIC) in an effort to provide local linkages and to facilitate access to the broader services to families in those areas. Through its child care information and referral counseling, provider training, disability support services, subsidy management and advocacy work, CCCB has secured a foundation on which to build and maintain a quality system of child care options for families in communities.

Each year, CCCB assists families in receiving financial assistance through more than $42 million in child care subsidies. CCCB has been instrumental in their ability to respond and make a positive impact on the tremendous increase in need and demand for all early childhood care and education services due to welfare reform. In addition, CCCB has ongoing partnerships with the Urban College, ABCD Head Start, and the ABCD Neighborhood Network, Massachusetts Department of Early Education and Care, CAPIC, the DOE Community Partnerships Program, and the City of Boston. CCCB continues to build links with a complex network of other community organizations, employers and government agencies, as a part of our commitment to improve and mold the quality and delivery of child care services to the Greater Boston Area.

CCCB Services

CCCB's Customer Assistance Departments
  • Business/Billing Department maintains the client and billing data for CCCB. Occasionally, this department provides technical assistance on voucher and billing issues.
  • Disabilities Support Services Department works with children with special needs, their families and child care providers in an effort to provide training along with finding quality child care that is both affordable and able to address the needs of children with disabilities. The Disabilities Support Services Department is equipped with extensive knowledge of child development and early childhood education.
  • Information and Referral Department works closely with parents to assist them in choosing child care arrangements best suited to their needs and the individual needs of each child. We provide Information and educational resources to help parents make an informed choice. The Information and Referral Specialists are available for follow-up, as needed, once care is selected, in an effort to ensure a positive experience.
  • Parent Services Department counsels and assists clients who qualify for financial assistance for child care. Parent Service Specialists issue, renew and facilitate child care voucher subsidies to programs selected by the families.
  • Provider Services Department offers technical assistance to programs that are just starting out and to providers looking to improve their program, and to those interested in accessing a voucher contract. This Department assists providers in locating child training that they may need for staff, possible grants for facility or quality improvement.
  • Training Department conducts multi-lingual training to child care professionals on a variety of topics including behavior management, literacy, curriculum, special needs, and health and safety. The department also provides career counseling services and consultation on child care program quality.
  • Work Family Services Department consults and trains employers how to implement CCCB's fee-for-services program that provides child care resources and referral directly to private employers, institutions and other organizations.
  • Outreach and Education Department assists providers, parents, and the community with information about how to access affordable, quality child care services.

CCCB Staff

Please use the information below to determine who you should contact at Child Care Choices of Boston. For a quicker response, please contact us by email. Questions regarding your current voucher should be directed to your Parent Services Specialist.

Please refer to your current voucher OR families with DTA referred vouchers are assigned based on the DTA office where you receive or previously received your benefits as follows:

General Customer Service Questions:


617-542-KIDS (5437)






Revere DTA  








1010 Mass Avenue DTA 




Last name A-L




Last name M-Z








Dudley DTA (aka Grove Hall)




Last name A-L




Last name M-Z








Income Eligible Families








Homeless Vouchers




 Other Questions




Provider Contracts








Provider Billing & Invoices








Professional Development & Training








Child Care Information & Referral








Support Services (families with children who have special needs)








For questions regarding the EEC Waitlist for financial Assistance (to apply or check your status), please contact CCCB at : 617-348-6641 between the hours of 10:30-2:30 pm

Questions from Contracted Providers regarding the Income Eligible Reassessment Pilot

transition process, contact: Kelly at 617-348-6554 or graceffa@bostonabcd.org



Little Map

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By Car

105 Chauncy Street, 2nd Floor
Boston, MA 02111


Red Line to Downtown Crossing

  • Walk out of Chauncy Street exit
  • Turn right at street
  • Walk two blocks to 105 Chauncy Street, 2nd floor

Green Line to Park Street

  • Walk down Winter Street
  • Turn right on Chauncy Street
  • Walk two blocks to 105 Chauncy Street, 2nd floor

Orange Line to Chinatown

  • Walk out of Washington St. exit (turn left at street level)
  • Turn left at Essex St.
  • Walk to Chauncy St. (second corner on right past the stoplight)
  • Turn left onto Chauncy St.
  • Walk 1/2 block to 105 Chauncy Street, 2nd floor

Silver Line on Washington Street

  • Exit the bus on the corner of Washington and Essex Streets.
  • Turn left on Essex Street.
  • Walk to Chauncy St. (second corner on right past the stoplight)
  • Turn left onto Chauncy St.
  • Walk 1/2 block to 105 Chauncy Street, 2nd floor